Payment - When placing an order through this secure site you may use Visa or MasterCard. If you prefer to pay by check or money order please call us or print your order and mail it to us with your phone number and a check or money order.
Sales tax - If you are a resident of the Kenai Peninsula Borough of Alaska, you will be charged 3% sales tax. In your Shopping Cart, please indicate with the check box your KPB residency. Thank you.
Questions, Comments - You may email us at info@alpenglowskincare.com
or call us at (907) 235-1412 to place an order or to ask any questions or share any comments or concerns. You will find our customer service is personal and timely unlike a large corporation. We are real people and we treat you as an individual with the respect and attention you deserve. You are not a number or a dollar bill in our eyes. When I have to call a corporation with a customer service issue I sigh in advance and brace myself for the long hold times and impersonal nature of the phone call - yuck. When you call our business either Susan, Patrick or one of our kids answers the phone. We've been told it's more like calling family than a business.
Variation in Products - Our products come directly from nature with minimal processing and as a result there is no synthetic standardization. Ingredients are subject to the variations of nature such as temperature, rainfall, sunlight, etc. This can create slight variation in color, scent and texture of products. These differences from batch to batch are considered normal and in no way are regarded as defects in the quality of our products. In fact, we celebrate variation - just as nature intended.
Guarantee - We guarantee our products to give you 100% satisfaction. If for any reason you are not satisfied, please return the product with an explanation and we would be more than happy to replace it, exchange it, or refund your money. Please call (907) 235-1412, email info@alpenglowskincare.com or ship the product you are returning directly to Alpenglow Skin Care, 35895 North Fork Road, Anchor Point, AK 99556
Samples - We get asked regularly for free samples but we do not provide free samples. In an effort to keep our products affordable, we have chosen not to pass the expense of free samples onto our customers in the form of higher product pricing. We are a small, family owned and operated business.
Disclaimer - Alpenglow Skin Care assumes no responsibility for the results of self-diagnosis and/or self-medication. Alpenglow Skin Care will not be held liable as the products we offer are not intended for the prevention, treatment, or cure of disease. The FDA has not approved any Alpenglow Skin Care product for the treatment of disease. Nor has the FDA evaluated any statements or products available on this web site.
